Refund Policy
Last updated: Nov 12, 2026
1. Check before you pay
You can preview your model in 3D, with its size in millimetres, before you pay. Please check the text, size and settings before purchasing.
2. Immediate digital delivery
An STL file is a digital product delivered immediately after payment. As described in our Terms, by paying for the file and downloading it you ask for immediate delivery and, if you are a consumer in the EU or the UK, you lose the 14-day right of withdrawal once the download starts.
3. Refunds after download
Because of that, payments are not refunded after you have downloaded the file, except where the law requires a refund or the file is faulty.
4. Refunds before download
If you paid but have not downloaded the file, you can ask for a refund by writing to toolformapp@gmail.com.
5. Faulty files
A file is faulty if it cannot be opened, is not a valid solid model or does not match the preview you paid for. Write to toolformapp@gmail.com with your order id and a short description; we will regenerate the file or refund the order.
6. How refunds are paid
Refunds are issued by Paddle to the original payment method; timing depends on your bank or payment provider. You can also ask Paddle directly for a refund at paddle.net. A refunded order is marked as refunded and its file is no longer available for download.
7. Your statutory rights
Nothing in this policy limits your rights as a consumer under the law that applies to you.