Terms of Service
Last updated: Nov 12, 2026
1. Who we are
toolform.app (the Service) is operated by Natalia Aksenenko, IČO 22474650, Českobrodská 942, 198 00 Praha 9 - Hostavice, Czech Republic (we, us). Contact: toolformapp@gmail.com. By using the Service or buying a file you agree to these terms.
2. What the Service does
The Service lets you configure a 3D-print model in your browser, preview it for free and buy a print-ready STL file generated from your settings. We do not print, ship or sell physical objects.
3. Your account
A Google account is needed to buy a file and to save projects; previewing does not require an account. You are responsible for activity under your account. Tell us if you suspect misuse.
4. Orders and payment
Files are sold as one-time purchases; there is no subscription. The price, currency and any taxes are shown before you pay. Payments are processed by Paddle, our reseller and the merchant of record for your order, which handles payment, taxes and invoicing; Paddle's checkout buyer terms apply to your payment. We never see your card details.
5. Delivery
The STL file is generated on our server after payment and is available to download from your account straight away. We keep the file for 30 days; after that we rebuild it for free from your saved version when you download it again.
6. Right of withdrawal
If you are a consumer in the EU or the UK, you normally have a 14-day right to withdraw from a distance purchase. Digital content that is delivered immediately is an exception: when you choose to download the file straight after payment, you ask us to start delivery immediately and acknowledge that you lose the right of withdrawal once the download has begun, as shown at checkout. Your other statutory rights are not affected.
7. What you may do with the file
After you buy a file you may print it as many times as you like, for personal or commercial use, and sell the printed objects. You may not resell, share or redistribute the STL file itself. The fonts we offer are licensed under the SIL Open Font License, which allows commercial use.
8. Our rights
The Service, its software, design and content belong to us or our licensors. These terms give you no rights in them, other than to use the Service and the files you buy as described here.
9. Text you enter
You are responsible for the text you enter. Do not use the Service to make objects that infringe someone else's rights, such as trademarks, or that are unlawful or hateful. We may refuse or cancel an order for such content and refund it.
10. Acceptable use
Do not misuse the Service: no automated mass requests, no attempts to break or overload it and no circumventing of payment.
11. Availability and suspension
We do not promise that the Service will be uninterrupted or error-free. We may change, suspend or stop parts of it, and we may suspend or end your access for a material breach of these terms, fraud, non-payment or a security risk.
12. Limits of our responsibility
We check models for printable geometry, but results depend on your printer, material and slicer settings, so we cannot guarantee a successful print or a fit. Dimensions in millimetres are shown in the preview. We are not liable for indirect losses such as lost profit or wasted material, and our total liability for an order is limited to the price paid, except where the law does not allow such limits, for example for death, personal injury, intent or gross negligence. Nothing here limits your mandatory consumer rights.
13. Governing law and disputes
These terms are governed by the laws of the Czech Republic. If you are a consumer, this does not take away the mandatory consumer protection of the country where you live. We would like to resolve any complaint directly, so please write to toolformapp@gmail.com first. Consumers in the Czech Republic may also turn to the Czech Trade Inspection Authority (ČOI, www.coi.cz) for out-of-court dispute resolution.
14. Changes
We may update these terms; the date at the top shows the latest version. Changes apply to purchases made after the update. Orders already paid are not affected.
15. Contact
Questions about these terms: toolformapp@gmail.com.